"STOP 0xA in srv.sys" error message during Windows Server 2003 startup (841475)



The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

You may receive a "STOP 0xA in srv.sys" error message intermittently during startup on your Microsoft Windows Server 2003-based computer.

CAUSE

This issue may occur if the Srv.sys driver receives a request before it has completely run its initialization code. When it receives a request, Srv.sys may access an uninitialized variable.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit versions
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   17-May-2004  19:29  5.2.3790.172  355,328  Srv.sys
Windows Server 2003, 64-Bit Enterprise Edition
   Date         Time   Version       Size     File name
   -------------------------------------------------------
   17-May-2004  10:52  5.2.3790.172  992,256  Srv.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBug kbfix kbWinServ2003preSP1fix KB841475 kbAudITPRO