User name of the last user who logged on to Exchange Server is not displayed in the logon dialog box when you start Outlook 2003 or Outlook 2002 SP3 (841300)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you start Microsoft Office Outlook 2003 or Microsoft Outlook 2002 Service Pack 3 (SP3) after you upgrade from an earlier version of Outlook, the user name and the domain name that you used when you previously logged on to Microsoft Exchange Server may not be displayed in the Connect to NameOfExchangeServerComputer dialog box that appears on the screen. Additionally, the user name and the domain name are not displayed in the User name box in the Log on to Windows dialog box when you log on to Windows.

CAUSE

This behavior may occur if the Interactive Logon: Do not display last user name local security policy setting is enabled on the computer. When this local security policy setting is enabled, your user name and domain information is not stored in the Windows registry. Therefore, the user name and the domain name that you used when you previously logged on to Microsoft Exchange Server is not displayed in the Log On to Windows dialog box.

This local security policy setting sets the DontDisplayLastUserName registry entry that is located in the following registry key to 1:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

Outlook 2003 and Outlook 2002 SP3 check the registry to determine the value of the DontDisplayLastUserName entry. If the DontDisplayLastUserName registry entry is set to 1, you may experience the symptom that is described in the "Symptoms" section.

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this behavior, use one of the following methods.

Method 1: Set the DontDisplayLastUserName registry entry to 0 (zero)

  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and click the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

  4. In the right pane, right-click DontDisplayLastUserName, and then click Modify.
  5. Type 0 in the Value data box, and then click OK.
  6. Quit Registry Editor.
Note After you set the DontDisplayLastUserName registry entry to 0 (zero), the user name and the domain name that you used when you previously logged on to Exchange Server are displayed in the Connect to NameOfExchangeServerComputer dialog box. Additionally, the name of the last user who logged on to Windows is displayed in the Log On to Windows dialog box when you log on to Windows.

Method 2: Turn off the "Interactive Logon: Do not display last user name" local security policy setting

  1. Start the Active Directory Users and Computers snap-in.
  2. Expand the Computer Configuration container.
  3. Expand Windows Settings.
  4. Expand Security Settings.
  5. In the right pane, double-click Interactive Logon: Do not display last user name.
  6. Click Disabled, and then click OK.
Modification Type:MajorLast Reviewed:8/17/2006
Keywords:kbprb KB841300 kbAudITPRO kbAudEndUser
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