You receive an error message when you try to install Picture It! Publishing Platinum 2002 (841224)


The information in this article applies to:

  • Microsoft Picture It! Publishing Platinum 2002 1.0
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install Microsoft Picture It! Publishing Platinum 2002, you may receive an error message that is similar to the following:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

CAUSE

This problem may occur if the Microsoft Windows Installer service is not registered or is damaged.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, follow these steps:
  1. Log on to your computer as an administrator.
  2. Click Start, click Run, type regedit in the Open box, and then click OK.
  3. Locate the following registry subkey:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Msiserver

  4. Under Name in the right pane, right-click ImagePath, and then click Modify.
  5. In the Value data box, type the following text, and then click OK:

    C:\WINDOWS\System32\msiexec.exe /V

  6. Click File, and then click Exit to quit Registry Editor.
  7. Click Start, click Run, type cmd in the Open box, and then click OK.
  8. At the command prompt, type msiexec.exe /unregister, and then press ENTER.
  9. Type msiexec /regserver, and then press ENTER.
Modification Type:MajorLast Reviewed:6/8/2004
Keywords:kberrmsg kbprb KB841224 kbAudEndUser
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