Crawl operations on multiple Lotus Notes content databases periodically stop responding in SharePoint Portal Server 2003 (841205)

SYMPTOMS

When you configure multiple IBM Lotus Notes databases as content sources in Microsoft Office SharePoint Portal Server 2003, you may find that in certain situations, SharePoint Portal Server 2003 does not successfully crawl the Lotus Notes content sources. The crawl operations may periodically stop responding. Additionally, you may receive an error message that is similar to the following:

0x80042611

When you start the Lotus Notes client, the Lotus Notes client stops responding. The splash screen appears, and then nothing happens. Or, you receive a blank white screen.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the SharePoint Portal Server 2003 post-Service Pack 1 Hotfix Package that is dated September 17, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

883920 Description of the English version of the SharePoint Portal Server 2003 post-Service Pack 1 hotfix package: September 17, 2004

MORE INFORMATION

For additional information about the Lotus Notes Protocol Handler for SharePoint Portal Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

830971 Information about installing the Lotus Notes Protocol Handler for Microsoft Office SharePoint Portal Server 2003

For more information about SharePoint Portal Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.