SYMPTOMS
When you import a UTF-16 encoded XML catalog file in Commerce Server 2002 and then you select a locally accessible XML file, the import does not work and you receive an error message that is similar to the following in the application event log:
Commerce Server: The XML file 'c:\inetpub\wwwroot\Retailbizdesk\ProductCatalogs\Catalog532004163448' contains an error at line number 1 and column number 39. The error description is 'Unable to switch the encoding.'
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
---------------------------------------------
07-May-2004 22:27 51,616 List_catalogs.asp
Note This hotfix replaces the List_catalogs.asp file that is located in the Catalogs\Editor folder in your Bizdesk folder. You must manually replace the existing file with the one that is included in this hotfix.
You must adjust the client browser to enable the "Access data sources across domains" option for the correct Internet zone because this hot fix uses the
ADODB.Stream object to load the XML catalog.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260260
BUG: Opening a stream to a URL produces "Accessing Data Across Domains" warning message
If you have modified this file, compare your version of the List_catalogs.asp file with the version of this file that is included in this hotfix, and then apply the changes in the
ImportXML() routine to your version of the List_catalogs.asp file.