Media file does not play, you receive an error message, or a blank box appears on the slide where you inserted the media file when your Microsoft PowerPoint presentation contains a media file (841022)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002
  • Microsoft PowerPoint 2000

SYMPTOMS

When your Microsoft PowerPoint presentation contains a media file, such as an .mp3, an .mpeg, or an .avi file, you may experience one or more of the following symptoms:
  • The media file may not play.
  • When you try to insert the media file, you receive the following error message:
    Error: MMSYTEM264: "Not enough memory"
  • The media file plays as expected, but a blank box appears on the slide where you inserted the media file.

CAUSE

This problem may occur if the media files path or the file name is longer than 128 characters.

WORKAROUND

To work around this problem, move the media file to a higher level folder or rename the media file to a shorter file name so that the whole path and file name is not longer than 128 characters.

WORKAROUND

To work around this problem, use one or both of the following methods:
  • Move the media file to a higher level folder or rename the media file to a shorter file name so that the whole path and file name is not longer than 128 characters.
  • Move the media file to a higher-level folder so that the whole path and the whole file name of the media file is not longer than 128 characters.
Modification Type:MajorLast Reviewed:6/18/2004
Keywords:kberrmsg kbprb KB841022 kbAudEndUser
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