Event ID 7024 and the ISA Server Control service does not start on your ISA Server 2000 computer (840683)


The information in this article applies to:

  • Microsoft Internet Security and Acceleration Server 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you restart your Microsoft Internet Security and Acceleration (ISA) Server 2000 computer, the following event is logged in the system event log:Event Type: Error
Event ID: 7024
Source: Service Control Manager
Description:
The Microsoft ISA Server Control service terminated with service-specific error 278540.

CAUSE

This behavior may occur if the Routing and Remote Access service starts before the ISA Server Control service. You may experience this behavior after you install the Message Screener component of ISA Server 2000. Installing the Message Screener component may change service dependencies.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior, follow these steps:
  1. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  2. Right-click Routing and Remote Access, and then click Stop.
  3. Right-click Microsoft ISA Server Control, and then click Start.
  4. Click Start, click Run, type regedt32 in the Open box, and then click OK.
  5. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RemoteAccess

  6. Double-click the DependOnService entry.
  7. In the Data box, position the pointer below any existing values.
  8. Type isactrl, and then click OK.
  9. Quit Registry Editor.
  10. In the Services snap-in, right-click Routing and Remote Access, and then click Start.
  11. Quit the Services snap-in.
Modification Type:MinorLast Reviewed:7/19/2004
Keywords:kbtshoot kbFirewall kbprb KB840683 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.