Error message when you click Options on the Tools menu or when you start an audio recording in OneNote 2003 (840397)


The information in this article applies to:

  • Microsoft Office OneNote 2003

SYMPTOMS

You may experience one of the following symptoms in Microsoft Office OneNote 2003:
  • When you click Options on the Tools menu, OneNote 2003 may quit unexpectedly. When this happens, you receive the following error message:
    Microsoft Office OneNote has encountered a problem and needs to close. We are sorry for the inconvenience.
    If you view the details of the error message, you receive an error signature that is similar to the following:
    AppName      AppVer       ModName      ModVer   Offset
--------------------------------------------------------
Onenote.exe  11.0.4920.5  Lameacm.acm  0.0.9.0  0000116e
  • When you start an audio recording, you may receive the following error message:
    An audio encoder file that is not included with Microsoft Office OneNote caused a significant error to occur. To record or play back audio notes, remove the file from your computer. For information about which file to remove and how to remove it, visit the OneNote 2003 Support Center.

CAUSE

This problem may be caused by a third-party ripping and encoding program that includes the LAME encoding engine.

RESOLUTION

To resolve this problem, use one of the following methods:
  • Contact your third-party ripping and encoding program vendor for an update to the program.
  • Move, rename, or delete the Lameacm.acm file from the Windows/System32 folder.

MORE INFORMATION

For more information about the LAME encoding engine, visit the following LAME Web site:

http://lame.sourceforge.net

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/8/2004
Keywords:kberrmsg kbprb KB840397 kbAudEndUser
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