Multiple signatures added on a custom multi-page form in Outlook 2003 (840393)


The information in this article applies to:

  • Microsoft Office Outlook 2003
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

In Microsoft Office Outlook 2003, signatures may appear unexpectedly on a custom form. If you use a signature when you create a new message, reply to a message, or forward a message, a signature is added every time that you switch to a page that contains a message field in a custom multi-page form.

CAUSE

This issue may occur after you install the hotfix that is described in the following article in the Microsoft Knowledge Base:

833986 Outlook 2003 Hotfix Package: January 17, 2004

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the Outlook 2003 Hotfix Package April 7, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838020 Description of the Outlook 2003 hotfix package: April 7, 2004


After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the NoAutosigOnCustomForms registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
This problem was first corrected in Office 2003 Service Pack 1.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To activate this hotfix and to prevent the addition of a signature on a custom form, follow these steps:
  1. Quit Outlook 2003.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate and click the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options

  5. On the Edit menu, point to New, and then click DWORD Value.
  6. Type NoAutosigOnCustomForms, and then press ENTER.
  7. Right-click NoAutosigOnCustomForms, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
Modification Type:MajorLast Reviewed:8/5/2004
Keywords:kbOffice2003sp1fix kbOffice2003preSP1fix kbfix kbbug kbQFE KB840393 kbAudITPRO kbAudEndUser
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