Internet Explorer 6 stops responding when it is started from a JScript hyperlink or from a JavaScript hyperlink in an Office document (840391)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows XP Professional SP1

SYMPTOMS

You have Internet Explorer 6 Service Pack 1 installed on your computer. If you click a hyperlink in a Microsoft Office document, and the hyperlink uses JavaScript or JScript, an Internet Explorer window opens. However, Internet Explorer then stops responding, and the target of the hyperlink is not loaded.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   14-Apr-2004  21:46  6.0.2800.1419  2,795,520  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/5/2006
Keywords:kbHotfixServer kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB840391 kbAudEndUser kbAudITPRO
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