CAUSE
This problem may occur if the following conditions are true:
- A user logs off a Windows Server 2003-based computer that is running Terminal Services after the administrator installs Microsoft Internet Explorer 6 or Internet Explorer 6 Service Pack 1 (SP1) on the server.
- The "Important URLs & Favorites and Links" Windows Server 2003 Group Policy setting is enabled.
Cached profile folders are created but are not deleted because three Index.dat files cannot be deleted in three different subfolders. Therefore, every time that a user logs on and logs off, new folders are created on the terminal server. These folders are created for each user in the
user_name,
user_name.000,
user_name.001 format. These folders quickly fill the terminal server's available hard-disk space.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
10-May-2004 22:24 6.0.3790.170 1,057,792 Browseui.dll
10-May-2004 22:24 16.0.3790.170 311,296 Iedkcs32.dll