Error message when you print a publication that contains one or more text boxes with border art in Publisher 2003 (840343)

Thank you for your help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a work around for this problem. This article contains information that may help you to avoid this problem in the future.

Error signature

This article describes a program error that can have the following error signatures:

Application name  Application version  Module name  Module version  Offset
----------------------------------------------------------------------------
Mspub.exe         11.0.5525.0          Mso.dll 	    11.0.5703.0     000d8657

Additionally, other offsets are possible.

SYMPTOMS

When you print a publication that contains one or more text boxes with border art in Microsoft Office Publisher 2003, you may receive an error message that is similar to the following:

Microsoft Publisher has encountered a problem and needs to close. We are sorry for the inconvenience.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Publisher. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text:

To see what data this error report contains, click here.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Overprint colors

To overprint colors, you have to set up your publication for spot color or for process color.

Method 2: Use a rectangle with border art

Do not use text boxes with border art. Instead, use a text box with no border applied and a rectangle with the border art that you want under the text box.

For more information about overprinting colors, click Microsoft Office Publisher Help on the Help menu, type overprinting in the Search for box in the Assistance pane, and then click Start searching to view the topic.

MORE INFORMATION

To use automatic trapping in Publisher 2003, follow these steps:

On the Tools menu, point to Commercial Printing Tools, point to Registration Settings, and then click Publication.
In the Publication Registration Settings dialog box, click to select the Automatic trapping check box, choose your trapping settings, and then click OK.

To use per-object trapping, point to Commercial Printing Tools on the Tools menu, point to Registration Settings, and then click Per Object.

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 End User Privacy Policy in Application Error Reporting

289508 HOW TO: View the error signature from Office Application Error Reporting if program quits unexpectedly