SYMPTOMS
When you try to use the Client Push Installation method to install the Microsoft Systems Management Server (SMS) 2003 Legacy client or Advanced client on a computer that is running the Italian version of Microsoft Windows 2000, an access violation may occur on the Windows 2000-based computer.
Additionally, the following error may be logged to the
%WinDir%\system32\ccmsetup\client.msi.log file on the Windows 2000-based computer:
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINNT\system32\ccmsetup\ccmsetup.exe
Function: 0x101ee0c
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
25-Dec-2003 11:20 2.50.2726.129 239,616 Ccmsetup.exe
06-Aug-2000 09:51 2000.80.194.0 274,489 Ntwdblib.dll
23-Feb-2003 10:05 2.0.1493.5011 855,312 Preinst.exe