When you run the Exchange Mailbox Manager Setup program in Exchange Server 5.5, the Mailbox Manager Setup program may crash (840221)


The information in this article applies to:

  • Microsoft Exchange Server 5.5

SYMPTOMS

When you run the Exchange Mailbox Manager Setup program in Microsoft Exchange Server 5.5, the Mailbox Manager Setup program may crash.

CAUSE

This problem occurs if the call to the LookupAccountSid() function fails when you set up Mailbox Manager. If the call to the LookupAccountSid() function fails, the Digital Signature Algorithm (DSA) session is not created. Therefore, when the Mailbox Manager Setup program tries to use the DSA session, the Mailbox Manager Setup program crashes with a null pointer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Apr-2004  03:50  5.5.2658.7        355,088  Dapi.dll
Note Because of file dependencies, this software update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 How to obtain the latest Exchange Server 5.5 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

If you install Mailbox Manager from the Exchange Server 5.5 SP4 CD, run the Mailbox Manager Setup program from the following folder:

Drive:\Eng\Server\Support\Mbmngr\Setup\I386

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MajorLast Reviewed:5/15/2006
Keywords:kbexchESM kbExchange550preSP5fix kbBug kbfix kbQFE kbinfo kbHotfixServer KB840221 kbAudITPRO
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