RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this has the file attributes (or
later) that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between UTC
and local time, use the
Time Zone tab in the Date and Time
tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
19-Jun-2003 20:05 3.10.0.103 92,032 Krnl386.exe
19-Jun-2003 20:05 33,824 Ntio.sys
19-Jun-2003 20:05 34,544 Ntio404.sys
19-Jun-2003 20:05 35,648 Ntio411.sys
19-Jun-2003 20:05 35,408 Ntio412.sys
19-Jun-2003 20:05 34,544 Ntio804.sys
05-Apr-2004 21:06 5.0.2195.6920 398,096 Ntvdm.exe
07-Apr-2004 16:38 5.0.2195.6920 240,912 Wow32.dll