You cannot back up the information store in Exchange 2000 Server and event ID error messages are logged (840013)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

When you try to perform an online backup of the information store in Microsoft Exchange 2000 Server, the backup operation is not completed successfully. A series of event ID messages that are similar to the following are logged to the application event log:
Type: Information
Source: NTBackup
Category: None
Event ID: 8000
Description:
Begin Backup of 'ServerName\Microsoft Information Store\StorageGroup'
Verify: Off
Mode: Replace
Type: Normal
Type: Information
Eource: ESE Event
Category: Logging/Recovery
Event ID: 210
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: A full backup is starting.
Type: Information
Source: ESE
Category: Logging/Recovery
Event ID: 220
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Beginning the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.edb (size 31 Mb).
Type: Information
Source: ESE Event
Category: Logging/Recovery
Event ID: 221
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Ending the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.edb.
Type: Information
Source: ESE
Category: Logging/Recovery
Event ID: 220
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Beginning the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm (size 66 Mb).
Type: Error
Source: ESE
Category: Logging/Recovery
Event ID: 478
Description:
Information Store (2048) The streaming page read from the file "Drive:\Program Files\Exchsrvr\MDBDATA\priv1.stm" at offset 32964608 (0x0000000001f70000) for 4027 (0x00000fbb) bytes failed verification due to a page checksum mismatch. The expected checksum was 3299511502 (0xc4aa8cce) and the actual checksum was 4108962005 (0xf4e9c8d5). The read operation will fail with error -613 (0xfffffd9b). If this condition persists then please restore the database from a previous backup.
Type: Error
Source: ESE
Category: Logging/Recovery
Event ID: 217
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Error (-613) during backup of a database (file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm). The database will be unable to restore.
Type: Information
Source: ESE
Category: Logging/Recovery
Event ID: 222
Description:
Information Store (2048) 1dd2059e-f9e5-4496-92ad-ab26cc58d0d5: Ending the backup of the file E:\Program Files\Exchsrvr\MDBDATA\priv1.stm. Not all data in the file has been read (read 32964608 bytes out of 69214208 bytes).
Type: Error
Source: NTBackup
Category: None
Event ID: 8012
Description:
The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d). ' from a call to 'HrESEBackupRead()' additional data '-'

CAUSE

This issue may occur if both the following conditions are true:
  • A third-party e-mail disclaimer program such as eXclaimer for Exchange from Direct Communications Software Limited is installed on the server or a third-party program, such as Sybari Antigen for Exchange 7.0, that includes an e-mail disclaimer component is installed on the server.
  • The e-mail disclaimer program is preventing the backup operation from completing successfully.

RESOLUTION

To resolve this issue, remove the third-party program from the server or turn off the e-mail disclaimer component of the program. For more information about how to do this, see the documentation that is included with the program or contact the vendor.

MORE INFORMATION

For information about how to contact your software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:5/25/2004
Keywords:kbprb KB840013 kbAudITPRO
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