The e-mail attachment does not appear in the received e-mail message in Outlook 2002 (839946)

SYMPTOMS

When you forward an e-mail message that contains an attachment in Microsoft Outlook 2002, the attachment may not appear in the received e-mail message, or you receive one of the following error messages when you forward the e-mail message:

Attachment could not be opened.

Unable to open one or more attachments.

CAUSE

This behavior occurs if the following conditions are true:

You forward a Rich Text Format or plain text formatted e-mail message with an attachment that is from your personal folder (.pst) file.
You have McAfee GroupShield for Microsoft Exchange installed on your Microsoft Exchange Server.

WORKAROUND

Use one of the following methods to work around this behavior.

Method 1: Change the OpenRetryDelay setting in GroupShield back to the default value on the Exchange Server

To change the OpenRetryDelay setting in GroupShield on your Exchange Server, follow these steps:

Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan
Click OpenRetryDelay.
On the Edit menu, click Modify.
In the Value data box, type 500, and then click OK.
On the File menu, click Exit.
Quit and then restart the GroupShield service.
Restart Outlook 2002 on your client computers.

Method 2: Forward the e-mail message from your Microsoft Exchange server mailbox

Move the e-mail message to your Exchange server mailbox and then forward the e-mail message.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.