The Print dialog box requires 60 seconds to display when you print from an application on a client computer that is running Windows 2000 (839858)

SYMPTOMS

You open an application, such as Microsoft Word, on a client computer that is running Microsoft Windows 2000. After you do this, you try to print from the application to a printer that is connected to a Novell print server. However, when you click Print in the application, the Print dialog box requires 60 seconds to display.

This problem occurs when the length of the printer name together with the length of the server name (\\ServerName\PrinterName) is more than 31 characters.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Comdlg32.dll	5.0.3900.6864	225,552	29-Mar-2004	06:03	x86

MORE INFORMATION

For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:

169131 Print Setup dialog box may take a long time to display when the default printer name is more than 32 characters long

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.