You receive an error message when you install a Client Add Pack on your Small Business Server 2000-based computer (839504)


The information in this article applies to:

  • Microsoft Small Business Server 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install a Client Add Pack on your Microsoft Small Business Server 2000-based computer, you may receive the following error message:
This Client Add Pack disk cannot be used on this server.

CAUSE

This problem occurs if the value of the SBS45Bump registry entry is set incorrectly in Registry Editor.

RESOLUTION

To resolve this problem, set the SBS45Bump DWORD value in the following registry subkey to 1:

HKLM\SOFTWARE\Microsoft\Small Business\SBS45Bump

To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. In Registry Editor, locate and then click the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Small Business

  3. In the details pane, click the SBS45Bump value.
  4. On the Edit menu, click Modify.
  5. In the Edit DWORD Value dialog box, type 1 in the Value data box, click Decimal under Base, and then click OK.
  6. Quit Registry Editor.

REFERENCES

For additional information about the Client Add Pack error message, click the following article number to view the article in the Microsoft Knowledge Base:

234929 Error message when you apply Client Add Pack

Modification Type:MinorLast Reviewed:7/19/2004
Keywords:kbtshoot kbprb KB839504 kbAudEndUser kbAudITPRO
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