A phone call activity may duplicate entries in the Recipient field in Microsoft CRM (839168)
The information in this article applies to:
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft Business Solutions CRM 1.0
- Microsoft CRM 1.2
- Microsoft Business Solutions CRM 1.0
SYMPTOMSIn a phone call activity, the Recipient field may contain duplicates of call recipients associated with other Microsoft Business Solutions CRM Sales for Outlook users. This can result in multiple instances of the same name in the Recipient field.RESOLUTIONThis is a known issue with Microsoft CRM Sales for Outlook Client versions 1.0 and 1.2. Microsoft CRM has a fix for this problem that is part of a cumulative update for Microsoft CRM 1.2. The cumulative update information is described in the following Microsoft Knowledge Base article: 892949 Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2
No hotfix is available for Microsoft CRM 1.0.
| Modification Type: | Minor | Last Reviewed: | 9/8/2006 |
|---|
| Keywords: | kbMBSMigrate kbQFE kbHotfixServer KB839168 kbAudEndUser kbAudITPRO |
|---|
|