Disk initialization operation quits if an unexpected error occurs (838913)

SYMPTOMS

When you use the Disk Management utility under Computer Management to initialize a group of disks on your Microsoft Windows Server 2003-based computer, the initialization operation quits if one of the disks in the list is not successfully initialized. You may also receive the following error message:

Disk Management
The operation was canceled due to an internal error

Therefore, no additional disks are initialized.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   21-Mar-2004  20:21  5.2.3790.142      168,448  Dmdskmgr.dll     
   21-Mar-2004  20:21  5.2.3790.142       95,232  Dmvdsitf.dll

MORE INFORMATION

After you apply this hotfix, the initialization operation does not quit if it encounters an error with a particular disk. Instead, the remaining disks are initialized.

Note When the initialization operation is completed, you may receive the following error message:

Logical Disk Manager
The operation did not complete. Check the system event log for more information on the error.

Depending on the cause of the initialization failure, there may or may not be any associated events posted to the system event log. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates