You may be disconnected when you connect a Windows XP-based computer to a remote server through a VPN, and you use an external firewall device or a NAT device (838906)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you connect your Microsoft Windows XP-based computer to a remote server through a virtual private network (VPN) connection, and you use an external firewall device or a network address translation (NAT) device, you may be disconnected after about five minutes.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 2.

MORE INFORMATION

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp2fix kbBug kbfix KB838906 kbAudEndUser kbAudITPRO
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