Description of the Publisher 2003 hotfix package: April 1, 2004 (838901)



The information in this article applies to:

  • Microsoft Office Publisher 2003

SUMMARY

This article describes the Microsoft Office Publisher 2003 issue that is fixed in the Publisher 2003 hotfix package that is dated April 1, 2004.

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Issues that are fixed in the hotfix package

The following issue is fixed in this hotfix package, but was not previously documented in a Microsoft Knowledge Base article:
  • This problem may occur if the New Publication task pane is open and you do not quit Publisher 2003 before you log off or shut down Microsoft Windows. If you log off or shut down Windows while Publisher 2003 is running, you receive the following error message:
    The instruction at "0x31e48ae9" referenced memory at "0x009e06e8". The memory could not be "read".

    Click on OK to terminate the program
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MORE INFORMATION

Service pack information

This problem was first corrected in Microsoft Office 2003 Service Pack 1.
To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

There are no prerequisites for this hotfix.

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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or to modify any registry keys to activate the hotfix that is contained in this package.

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Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information:
   Date         Time   Version      Size       File name
   -----------------------------------------------------------------------
   01-Apr-2004  09:43  11.0.6204.0  2,585,320  Office2003-kb838901-glb.exe

Microsoft Windows Installer MSP file information:
   Date         Time   Size       File name
   ------------------------------------------------------------------------------
   01-Apr-2004  09:29  3,585,024  Pub-fullfile-glb.msp (Full-File/Administrative)
   01-Apr-2004  08:36  1,598,464  Pub-binary-glb.msp (Optimized)

After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
   Date         Time   Version      Size       File name
   -------------------------------------------------------
   12-Mar-2004  15:24  11.0.6204.0  5,684,416  Mspub.exe        
   04-Mar-2004  15:16  11.0.6203.0    555,720  Pubconv.dll
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Additional notes

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REFERENCES

For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003sp1fix kbfix kbHotfixRollup kbOffice2003preSP1fix KB838901 kbAudITPRO kbAudEndUser