You receive a "Setup Library wbemupgd.dll could not be loaded" error message when you use Add or Remove Programs in Windows Server 2003 (838860)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

When you try to use Add or Remove Programs on a Microsoft Windows Server 2003-based computer, you may receive the following error message:
Setup Library wbemupgd.dll could not be loaded, or function OcEntry could not be found. Contact your system administrator. The specific error code is 0x7e.

CAUSE

This problem occurs because the Path system variable has changed.

RESOLUTION

To resolve this problem, follow these steps:
  1. Click Start, right-click My Computer, and then click Properties.
  2. Click the Advanced tab, and then click Environment Variables.
  3. Click Path in the System variables list, and then click Edit.
  4. Replace two of the paths in the Variable value box. To do this, follow these steps:
    1. Delete the following two paths in the Variable value box:

      SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem

    2. Type the following text in the Variable value box to replace the paths that you removed in step 4a.

      C:\Windows\System32;C:\Windows\system32\Wbem

      Note C is the hard disk drive where Windows is installed, and Windows is the folder where Windows is installed.
Modification Type:MajorLast Reviewed:4/16/2004
Keywords:kbwinservsetup kbprb KB838860 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.