FIX: ActiveSync mobile synchronization stops connecting to the server in Windows CE .NET 4.2 (838789)


The information in this article applies to:

  • Microsoft Windows CE .NET 4.2

SYMPTOMS

A device may be configured to synchronize to a security-enhanced server by using ActiveSync mobile synchronization. The security-enhanced server uses a Secure Sockets Layer (SSL) connection. However, the device may stop connecting to the security-enhanced server after a number of connections are made. The device must be reset to resume the ActiveSync mobile synchronization connections.

CAUSE

Device memory that is allocated during a connection to the security-enhanced server by using ActiveSync mobile synchronization is not freed. Over time, there is less available memory. This causes new connections to fail.

RESOLUTION

Software update information

A supported software update is now available from Microsoft as Windows CE 4.2 Core OS QFE 838789. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:

837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products

Prerequisites

This update is supported only if all previously issued updates for this product have also been installed.

Restart requirement

After you install this update, you must perform a clean build of the whole platform. To clean the platform, click Clean on the Build menu. To build the platform, click Build Platform on the Build menu. You do not have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this package has the file attributes (or later) that are listed in the following table. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Apr-2004  19:03  4.21              969,464  Wincepb42-040413-kb838789-armv4.exe  
   13-Apr-2004  19:03  4.21              973,560  Wincepb42-040413-kb838789-armv4i.exe
   13-Apr-2004  19:03  4.21              994,040  Wincepb42-040413-kb838789-mipsii.exe
   13-Apr-2004  19:03  4.21              994,040  Wincepb42-040413-kb838789-mipsii_fp.exe
   13-Apr-2004  19:03  4.21            1,010,424  Wincepb42-040413-kb838789-mipsiv.exe
   13-Apr-2004  19:03  4.21            1,010,424  Wincepb42-040413-kb838789-mipsiv_fp.exe  
   13-Apr-2004  19:03  4.21              924,408  Wincepb42-040413-kb838789-sh3.exe
   13-Apr-2004  19:03  4.21              920,312  Wincepb42-040413-kb838789-sh4.exe
   13-Apr-2004  19:03  4.21              887,544  Wincepb42-040413-kb838789-x86.exe
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time                      Size    File name
   --------------------------------------------------------------

   Path: Public\Common\Oak\Lib\Armv4\Debug
   02-Apr-2004  20:49                    922,436  Spbase.lib
   02-Apr-2004  20:49                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Armv4\Retail
   02-Apr-2004  20:49                    750,912  Spbase.lib
   02-Apr-2004  20:49                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Armv4i\Debug
   02-Apr-2004  20:50                    923,474  Spbase.lib
   02-Apr-2004  20:50                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Armv4i\Retail
   02-Apr-2004  20:50                    751,350  Spbase.lib
   02-Apr-2004  20:50                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsii\Debug
   02-Apr-2004  20:50                    958,770  Spbase.lib
   02-Apr-2004  20:50                    102,400  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsii\Retail
   02-Apr-2004  20:50                    765,452  Spbase.lib
   02-Apr-2004  20:50                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsii_fp\Debug
   02-Apr-2004  20:50                    959,086  Spbase.lib
   02-Apr-2004  20:50                    102,400  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsii_fp\Retail
   02-Apr-2004  20:50                    765,774  Spbase.lib
   02-Apr-2004  20:50                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsiv\Debug
   02-Apr-2004  20:51                    974,436  Spbase.lib
   02-Apr-2004  20:51                    102,400  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsiv\Retail
   02-Apr-2004  20:51                    776,052  Spbase.lib
   02-Apr-2004  20:51                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsiv_fp\Debug
   02-Apr-2004  20:51                    974,752  Spbase.lib
   02-Apr-2004  20:51                    102,400  Spbase.pdb

   Path: Public\Common\Oak\Lib\Mipsiv_fp\Retail
   02-Apr-2004  20:51                    776,372  Spbase.lib
   02-Apr-2004  20:51                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Sh3\Debug
   02-Apr-2004  20:51                    837,504  Spbase.lib
   02-Apr-2004  20:51                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Sh3\Retail
   02-Apr-2004  20:51                    715,936  Spbase.lib
   02-Apr-2004  20:51                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Sh4\Debug
   02-Apr-2004  20:52                    836,730  Spbase.lib
   02-Apr-2004  20:52                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\Sh4\Retail
   02-Apr-2004  20:52                    714,048  Spbase.lib
   02-Apr-2004  20:52                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\X86\Debug
   02-Apr-2004  20:49                    821,578  Spbase.lib
   02-Apr-2004  20:49                     94,208  Spbase.pdb

   Path: Public\Common\Oak\Lib\X86\Retail
   02-Apr-2004  20:49                    678,670  Spbase.lib
   02-Apr-2004  20:49                     94,208  Spbase.pdb

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:5/27/2005
Keywords:kbBug kbfix kbQFE KB838789
©2004 Microsoft Corporation. All rights reserved.