You receive a "Loading InfoPath templates to BAS SharePoint site failed" error message when you run the BizTalk Server 2004 Configuration Wizard (838700)

RESOLUTION

To resolve the most common causes for this issue, follow these steps, and then run the BizTalk Server 2004 Configuration Wizard.

Start or restart IIS

To start IIS, follow these steps:

1. Click Start, point to Administrative Tools, and then click Services. The Services dialog box appears.
2. In the right pane, right-click IIS Admin Service, and then click Start.

If the service has already started, restart IIS. To do this, follow these steps:

1. Click Start, point to Administrative Tools, and then click Services. The Services dialog box appears.
2. In the right pane, right-click IIS Admin Service, and then click Restart.

Map the IP address to the computer name

To map the IP address to the computer name, follow these steps:

1. Click Start, click Run, type the following path, and then click OK:

   %windir%\system32\drivers\etc

2. Right-click the host file, and then click Open.
3. In the Open With dialog box, click Notepad, and then click OK.
4. Make sure that the IP address entry matches the computer name. To edit or to add an entry, see the example that is provided in the text file.

Change the compatibility level of the tempdb database to 80

To change the compatibility level for the tempdb database, follow these steps:

1. On your computer that is running SQL Server 2000, click Start, point to Microsoft SQL Server, and then click Enterprise Manager.
2. Expand the server that stores your databases, and then expand Databases.
3. Right-click tempdb, click Properties, and then click Options.
4. Under Compatibility, click Database compatibility level 80 in the Level list, and then click OK to save the changes.

Update the identity in the IIS Application Pool

To update the identity in the IIS Application Pool, follow these steps:

1. Click Start, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
2. Expand YourServerName(local computer), expand Application Pools, right-click DefaultAppPool, and then click Properties.
3. Click the Identity tab, type the updated password in the Password box, and then click OK.

Note After you update the identity of the IIS Application Pool, you must restart IIS.

If this issue still occurs, you can troubleshoot the issue by opening http://YourServerName in Microsoft Internet Explorer. The browser may provide an error message that includes additional information to help fix the issue.