"Setup failed while installing subcomponent Information Store service with error code 0xC103798A" error message when you run the Setup program to install SharePoint Portal Server 2001 (838681)

SYMPTOMS

When you run the Setup program to install Microsoft SharePoint Portal Server 2001, you may receive an error message that is similar to the following:

Setup failed while installing subcomponent Information Store service with error code 0xC103798A. Please consult the installation logs for a detailed description.

When you view the Errorlog.txt file, you see entries that are similar to the following:

[Date,Time] SharePoint Portal Server: [2] CreateWebStore, Error opening exchange service computer key. hr=0x80070002.
[Date,Time] SharePoint Portal Server: [0] CPkmSetupComponent::InitializeWebStore, Unable to initialze Web Storage System! hr=0x4976941c

CAUSE

This issue may occur if an issue exists with the Simple Mail Transport Protocol (SMTP) service or the SMTP virtual server in Microsoft Internet Information Services (IIS), and this issue is preventing the Setup program from installing SharePoint Portal Server on the computer. Both the Simple Mail Transport Protocol (SMTP) service and the SMTP Virtual Server must be started and running for SharePoint Portal Server to install and function correctly on the computer.

RESOLUTION

To resolve this issue, make sure that the Simple Mail Transport Protocol (SMTP) service is installed on the server, and make sure that both the Simple Mail Transport Protocol (SMTP) service and the SMTP virtual server are started and running correctly on the server.

MORE INFORMATION

For more information about installing SharePoint Portal Server 2001, see the "Installing SharePoint Portal Server 2001" white paper. To view the white paper, visit the following Microsoft Web site:

http://www.microsoft.com/sharepoint/server/techinfo/deployment/installing.asp

For more information about SharePoint Portal Server 2001, visit the following Microsoft Web site:

http://www.microsoft.com/sharepoint/previous/default.asp