SYMPTOMS
When you run the Microsoft System Information tool (Msinfo32.exe) at a command prompt and specify the fully qualified domain name (FQDN) of a computer, the output lists the Resource, Device, and Status columns. However, the Device column is blank. For example, if you type
Msinfo32 /computer your_computer_name.fqdn_path /report c:\fqdn.txt at a command prompt, where
your_computer_name.fqdn_path is the FQDN of your computer, the Fqdn.txt file contains output that is similar to the following:
[DMA]
Resource Device Status
Channel 4 OK
Channel 2 OK
[I/O]
Resource Device Status
0x00000000-0x00000CF7 OK
0x00000000-0x00000CF7 OK
0x00000D00-0x0000FFFF OK
0x000003B0-0x000003BB OK
[IRQs]
Resource Device Status
IRQ 9 OK
IRQ 16 OK
IRQ 16 OK
IRQ 18 OK
IRQ 17 OK
However, if you type
Msinfo32 /computer your_computer_name /report c:\non-fqdn.txt at a command prompt, where
your_computer_name is the name of your computer, all three columns are populated in the Non-fqdn.txt file.
RESOLUTION
Hotfix information
A supported
hotfix is now available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing this specific
problem. This hotfix may receive additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you wait for the next Windows Server
2003 service pack that contains this hotfix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.
Prerequisites
No prerequisites are
required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement
information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time Zone tab in
the Date and Time tool in Control Panel.
IA-64
Date Time Version Size File name
--------------------------------------------------------------
16-Apr-2004 14:43 5.2.3790.163 1,261,056 Msinfo.dll IA-64
x86
Date Time Version Size File name
--------------------------------------------------------------
16-Apr-2004 17:52 5.2.3790.163 367,616 Msinfo.dll