"Event ID: 12002" event messages appear repeatedly in the application log on Exchange Server 2003 (838414)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, during the hotfix installation, the following services are automatically stopped, and then restarted:

MSExchangeIS
W3SVC
SMTPSVC
RESvc
HTTPFilter
iisadmin

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version      Size       File name
   --------------------------------------------------------
   12-Mar-2004  21:21  6.5.6980.76    373,248  Exsmtp.dll
   12-Mar-2004  00:15  6.5.6980.76     49,152  Mdbevent.dll
   12-Mar-2004  00:54  6.5.6980.76  3,190,272  Mdbmsg.dll
   12-Mar-2004  00:18  6.5.6980.76     24,064  Mdbrole.dll
   12-Mar-2004  21:16  6.5.6980.76     13,312  Mdbtask.dll
   12-Mar-2004  21:15  6.5.6980.76  5,045,760  Store.exe

MORE INFORMATION

After you apply this hotfix, Exchange Server logs event 12002 only if you set diagnostic logging to the Medium level or higher.

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For additional information about the naming schema for Exchange Server updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 XADM: New naming schema for Exchange Server software update packages