MORE INFORMATION
To troubleshoot these problems in Microsoft wireless
keyboards and mouse devices, use the following methods in the order that they
appear in.
Method 1: Try different ports
Warning If you have to make changes to a PS/2 connection, shut off the
computer, make the changes, and then restart the computer. Do not plug a PS/2
device in the PS/2 port while your computer is running.
To determine
if the problem is related to the ports on your computer, use only the two
cables that are included with the wireless desktop receiver, or the single
cable that is included with a mouse.
USB keyboard and USB mouse
If the USB cable is currently connected to a USB hub, disconnect
the device from the hub, and then connect it to a USB port on your computer. If
your device is already connected to a USB port on your computer, try to connect
the device to a different USB port if one is available.
Note Only one USB connection to your computer is required, even if
your device has two USB plugs. If the problem persists, disconnect other USB
devices and connect only the USB plug from the receiver to a USB port on your
computer.
PS/2 devices
If your devices are connected to PS/2 ports on your computer,
verify that you have the following configurations:
- Verify that the USB plug for your mouse is connected to the
green USB-to-PS/2 adapter and that this adapter is plugged in the mouse PS/2
port on your computer. The mouse PS/2 port on your computer may also be green.
If you are not sure which PS/2 port is the mouse PS/2 port, see the
documentation that came with your computer.
- Verify that the USB plug for your keyboard is connected to
the purple USB-to-PS/2 adapter and that this adapter is plugged in the keyboard
PS/2 port on your computer. The keyboard PS/2 port on your computer may also be
purple. If you are not sure which PS/2 port is the keyboard PS/2 port, see the
documentation that came with your computer.
If you have to make changes to your configuration, shut off your
computer, make the changes, and then restart your computer. If your mouse or keyboard has both USB and PS/2 connections, try using the other connection.
PS/2 keyboard and USB mouse
Verify that the USB mouse is plugged in a USB port on your
computer and that the purple keyboard PS/2 plug is connected to the purple PS/2
port on your computer. If you have to make changes to the PS/2 connection, shut
off your computer, make the changes, and then restart your computer.
Method 2: Install fresh batteries
Both the wireless keyboard and the wireless mouse rely on AA
alkaline batteries for power. If the problem persists, install a fresh set of
batteries in the device that you are experiencing problems with.
Method 3: Resynchronize your device to the receiver
To resynchronize the mouse or keyboard to the receiver, follow
these steps.
Note When you synchronize your mouse or your keyboard with the
receiver, put the device near the receiver and put other wireless keyboards and
mouse more than six feet away.
- Press the button on the receiver, and then verify that the
light on the receiver starts to blink.
- If a dialog box appears on the screen in several seconds,
follow the instructions that appear on the screen.
Otherwise, go to
the next step. - Press and release the Connect Channel button on the bottom
of your mouse or keyboard.
- Check the green light on the receiver. A steady green light
means the synchronization was successful. If the problem persists, try steps 1
through 4 again.
Method 4: Install the latest software
If you are troubleshooting a wireless mouse, download and install
the latest Microsoft IntelliPoint software. For more information about
IntelliPoint software, visit the following Microsoft Web site:
If you are troubleshooting a wireless keyboard, download and
install the latest Microsoft IntelliType software. For more information about
IntelliType software, visit the following Microsoft Web site: