Media Center recordings may be deleted when you change the recording storage location (838358)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2004

SYMPTOMS

When you change the Record on drive setting to a new hard disk, and then switch back to the original hard disk, Microsoft Windows XP Media Center Edition 2004 may delete the saved recordings that were stored on the original hard disk.

CAUSE

This problem may occur if all the following conditions are true:
  • The available free space on the new hard disk is less than on the original hard disk.
  • The Recording Default setting Keep is set to Until Space Is Needed.
When all these conditions are true, Media Center still retains the size setting for the smaller hard disk. Therefore, if you switch the Record on drive setting back to the larger hard disk, Media Center deletes any recordings that use more than the available free space on the smaller hard disk.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

WORKAROUND

To work around this problem, select Save when you change to the smaller hard disk before you change back to the original hard disk. Follow these steps:
  1. Press the Windows Media Center Start button on the Media Center remote control.
  2. SelectMy TV.
  3. Select Settings.
  4. Select Recorder.
  5. Select Recorder storage.
  6. Select Record on drive.
  7. Select the new hard disk that you want to store your recordings.
  8. Select Save.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MajorLast Reviewed:9/2/2004
Keywords:ATdownload kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug kbprb KB838358 kbAudEndUser kbAudOEM
©2004 Microsoft Corporation. All rights reserved.