Description of the Word 2002 post-Service Pack 3 hotfix package: August 9, 2004 (838343)


The information in this article applies to:

  • Microsoft Word 2002

SUMMARY

Microsoft has released the Microsoft Word 2002 post-Service Pack 3 hotfix package for Microsoft Word 2002. This article describes the following items about the hotfix package:

  • Issues that are fixed by the hotfix package
  • Prerequisites for installing the hotfix package
  • Whether you must restart your computer after you install the hotfix package
  • Whether the hotfix package is replaced by any other hotfix package
  • Whether you must make any registry changes to use one or more of the hotfixes in the package
  • The files that are contained in the hotfix package

Article contents

INTRODUCTION

This article describes the issues that are fixed in the text converters for the English version of Word 2002 that are included in the Word 2002 post-Service Pack 3 hotfix package that is dated August 9, 2004.

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Issues that are fixed by the hotfix package

The following issues are fixed in this hotfix package, but they were not previously documented in a Microsoft Knowledge Base article:
  • When you try to open a WordPerfect 5.1 document in Word 2002, the document does not open, and you receive the following error message:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
       Application name  Application version  Module name  Module version    Offset
   ------------------------------------------------------------------------------
   Winword.exe       10.0.5815.0          Wpft532.cnv  2002.1100.5510.0  00010e8a
    This issue may occur if you have installed the security patch that is described in the following article in the Microsoft Knowledge Base:

    824938 Description of the Office XP WordPerfect 5.x Converter Security Patch: September 3, 2003

  • When you open a WordPerfect 5.1 document that contains continuous paragraph numbering in Word 2002, some paragraphs may not be numbered, and some of the paragraph numbering may be changed to the Roman numbering style (such as I, II, III, IV).
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MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

    For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

    832671 Description of Microsoft Office XP Service Pack 3

  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

    For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

    330537 OFFXP: Office XP updates and patches released after September 2002 may require Windows Installer 2.0

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Microsoft Office XP Service Pack 2 (SP2). However, Microsoft has not tested this fix on Office XP SP2 to the same extent as on Office XP Service Pack 3. If you install this hotfix on a computer with Office XP SP2 installed, some file conflicts might occur. Microsoft supports this configuration, but we do not recommend this configuration.
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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or to modify any registry keys to use any hotfixes that are contained in this package.

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Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   English version

   Date          Time    Size      File name
   --------------------------------------------------------------------
   09-Aug-2004   22:44   375,808   Msconvff.msp (full-file/administrative)
   09-Aug-2004   22:38   138,240   Msconvop.msp (optimized)

   French version

   Date          Time    Size      File name    
   --------------------------------------------------------------------
   16-Mar-2005   15:53   129,024   Msconvop.msp  
   16-Mar-2005   16:02   359,936   Msconvff.msp 

   Spanish version

   Date          Time    Size      File name 
   ---------------------------------------------------------------------
   16-Mar-2005   16:11   130,560   Msconvop.msp 
   16-Mar-2005   16:34   364,032   Msconvff.msp
After you install the hotfix, the global version of this fix has the file attributes (or later) that are listed in the following table:
   English version   

   Date          Time    Version          Size     File name
   -------------------------------------------------------------
   16-Jun-2004   00:38   2003.1100.6309   116,424   Msconv97.dll     
   16-Jun-2004   00:38   2003.1100.6309   171,208   Wpft532.cnv

   French version

   Date          Time    Version          Size      File name
   -------------------------------------------------------------- 
   26-Aug-2004   23:03   2003.1100.6402   116,424   Msconv97.dll 
   19-Oct-2004   14:29   2003.1100.6402   171,232   Wpft532.cnv 

   Spanish version

   Date          Time    Version          Size      File name 
   -------------------------------------------------------------- 
   26-Aug-2004   23:03   2003.1100.6402   116,424   Msconv97.dll
Note For more information about installing this hotfix, see the Msconv_Readme.txt file that is included in the package.

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REFERENCES

For more information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MajorLast Reviewed:5/15/2006
Keywords:kbOfficeXPpostSP3fix kbconversion kberrmsg kbBug kbQFE kbfix kbHotfixRollup kbHotfixServer KB838343 kbAudEndUser
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