SYMPTOMS
When a Microsoft Windows 2000 DNS client submits a dynamic update,
the update may not be completed successfully.
A Network Monitor trace returns an error message that is similar to the following after the client tries to
resolve the IP address of the master DNS server:
Server Failure
CAUSE
This problem occurs if all the following conditions are true:
- The master DNS server that hosts the Active Directory domain resides in a different DNS domain from the Active Directory directory service.
- The master DNS server does not host the zone of the domain that it belongs to.
- Recursion is disabled for the master DNS server.
In this scenario, the DNS server that the client computer sends the update to cannot
resolve its own name, and therefore the "Server Failure" error occurs. The client
tries to resolve both of the following elements from the DNS server that it is trying to update:
- The start of authority (SOA) record of the DNS zone.
- The IP
address of the master DNS server.
The client tries to do this even though it has
already obtained this information from the DNS server that is configured as its
primary DNS server.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
07-Apr-2004 01:26 5.0.2195.6920 136,464 Dnsapi.dll
24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll