The Settings menu does not open when you use the keyboard shortcut to start On-Screen Keyboard (838037)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Server SP4
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Advanced Server SP4
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Professional SP4

SYMPTOMS

When you use just press ALT+F4 on the physical keyboard to start On-Screen Keyboard, the Settings menu on the Start may not open on a Microsoft Windows 2000-based computer.

CAUSE

This issue occurs because you use the keyboard shortcut to start On-Screen Keyboard. When you start On-Screen Keyboard in this way, the Settings menu may not open even though you click Start, and then point to Settings.

This issue does not occur when you use a pointing device such as mouse to start On-Screen Keyboard.

WORKAROUND

To work around this issue occur, log off your computer, and then log on again.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:4/6/2004
Keywords:kbenv kbenable kbinfo KB838037 kbAudEndUser
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