The Dial-in tab does not appear when you use Active Directory Users and Computers to view the properties for a domain user on a Windows XP-based computer (837490)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional SP1

SYMPTOMS

When you use Active Directory Users and Computers to view the properties for a domain user, the Dial-in tab does not appear. This issue occurs on your Microsoft Windows XP-based computer that has the Microsoft Windows Server 2003 Administration Tools installed. However, when you use a Terminal Services session to view the user properties on a Microsoft Windows Server 2003-based computer, the Dial-in tab appears.

RESOLUTION

To resolve this issue, install the Adminpak.msi file that was released with Windows Server 2003 Service Pack 1 (SP1). For more information on installing Adminpak.msi, visit the following Microsoft Web site:

http://technet2.microsoft.com/windowsserver/en/library/4dacb61b-7ddc-49be-a244-9ad70634f6bb1033.mspx

Important Before you install this file, you must uninstall the Adminpak.msi file that is currently installed.

WORKAROUND

To work around this issue, open a Terminal Services session to connect to the domain controller, and then modify the user properties. To do this, follow these steps:
  1. Click Start, point to All Programs, point to Accessories, point to Communications, and then click Remote Desktop Connection.
  2. In the Computer box, type the name of the domain controller, and then click Connect.
  3. Type your credentials, and then click OK.
  4. On the remote computer, click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
  5. In the left pane, expand the domain where the user account that you want to view is located, and then click Users.
  6. In the right pane, right-click the user account, and then click Properties.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:2/25/2006
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbbug kbServer kbActiveDirectory kbprb KB837490 kbAudITPRO
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