A "STOP 0xFE" error message occurs after your Windows XP-based computer returns from standby or from hibernation (837386)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When your Microsoft Windows XP-based computer returns from standby or from hibernation, you may receive a "STOP 0xFE" error message.

CAUSE

This problem may occur if all the following conditions are true:
  • You are using Windows XP Professional with Service Pack 1.
  • You installed the update that is described in the following Microsoft Knowledge Base article:

    822603 Availability of the Windows XP S822603 USB 1.1 and 2.0 update

  • You removed the universal serial bus (USB) 2.0 Enhanced Host Controller (EHCI) controller from Device Manager.

    For example, you may have removed the controller because Device Manager displayed an exclamation point in a yellow circle next to the listing for the controller. The details report displayed "Code 10".

    Note The name of your USB 2.0 EHCI controller may vary.

WORKAROUND

To work around this problem, disable the EHCI controller in Device Manager. This work around will not change the current functionality of the controller, but the work around will remove the exclamation point in a yellow circle that appears next to the controller listing in Device Manager.

Note To prevent the "STOP 0xFE" error message, do not remove the device from Device Manager.

To disable the USB 2.0 EHCI controller in Device Manager, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Click Performance and Maintenance, and then click System.
  3. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.
  4. Expand Universal Serial Bus controllers.
  5. Right-click the device that displays an exclamation point in a yellow circle next to the listing for the device, and then click Disable.
  6. Click Yes when you are prompted for confirmation.

MORE INFORMATION

Explanation of a Code 10 error that is generated by Device Manager

If a device has registry key value of FailReasonString, the driver or the enumerator uses this registry key value as the error message. If FailReasonString is not the registry key value, the following generic error message is displayed:
This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.

Solution button: Update Driver
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

310123 Explanation of error codes generated by Device Manager

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

Microsoft is researching this problem and will post more information in this article when the information becomes available.
Modification Type:MajorLast Reviewed:3/19/2004
Keywords:kbnofix kberrmsg kbpending kbbug KB837386 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.