You cannot connect to a Windows 2000 Terminal server if your Windows Server 2003 Terminal Services license is expired (837321)

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You may not be able to connect to a Microsoft Windows 2000 Terminal server if your Microsoft Windows Server 2003 Terminal Services license has expired. You may also receive an error message on the Windows 2000 Terminal Server similar to the following:

EventID: 1011
Source: TermService
Description: The terminal server client T2KPRO1 has been disconnected because its temporary license has expired.

In some situations, you may be able to log on to the Windows 2000 Terminal server with an expired Windows 2003 Terminal Services license.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   22-Mar-2004  22:03  5.0.2195.6862  331,024  Lserver.exe
   22-Mar-2004  22:10  5.0.2195.6862   23,312  Tls236.dll

WORKAROUND

To work around this problem, use either of the following methods.

Method 1: Leave the license server running

Leave the Windows Server 2003 Terminal Services license server running with network connectivity to the Windows 2000 Terminal server.

Method 2: Delete the Store and the ClientHWID subkeys from the registry

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Delete both of the following registry keys from your Windows Server 2003-based computer:

HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\Store
HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing\HardwareID\ClientHWID

To do this, follow these steps:

Click Start, click Run, type regedit in the Open box, and then click OK.
In Registry Editor, locate and expand the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing
Right-click Store, and then click Delete.
Under MSLicensing (still in the left pane of Registry Editor), click HardwareID.
In the right pane of Registry Editor, right-click ClientHWID, and then click Delete.