MDAC hotfixes do not install or the hotfix may be re-offered by Windows Update (837188)
The information in this article applies to:
- Microsoft Data Access Components 2.5 SP2
- Microsoft Data Access Components 2.5 SP3
- Microsoft Data Access Components 2.6 SP2
- Microsoft Data Access Components 2.7
- Microsoft Data Access Components 2.7 SP1
- Microsoft Data Access Components 2.8
SYMPTOMSWhen
you install a Microsoft Data Access Components (MDAC) hotfix such as Microsoft Security
Update MS04-003 on a computer that is running Microsoft Windows XP, you receive
the following error message: MDAC Hotfix Installer has
encountered a problem and needs to close. On computers that are
running other operating systems such as Microsoft Windows 2000, the update may
be re-offered every time that you visit the Windows Update Web site. CAUSEThe
error that you receive when you install the package, or the subsequent re-offers from Windows Update that you receive, are
caused because the installer log is not created. This log is overwritten every
time an MDAC hotfix is installed, and the problem typically occurs when one of the following scenarios is true: - The
existing log is locked.
- The
existing log is marked read-only.
- The
existing log has a hidden file attribute that is set to
on.
The
failure to create a new log blocks the application of the hotfix in a way
that Windows Update does not interpret as a failure. Windows Update may report that the
package was successfully installed when a file check will confirm that the
update installation was not successful. In these situations, Windows Update will continue to
re-offer the package until it is successfully installed. RESOLUTIONTo resolve this problem, follow these steps:
- Delete
the Dahotfix.log from the C:\WINDOWS folder or the C:\WINNT folder.
- Try to install the update again.
| Modification Type: | Major | Last Reviewed: | 2/19/2004 |
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| Keywords: | kbprb KB837188 kbAudDeveloper |
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