The Microsoft Exchange Information Store service stops unexpectedly during a MAPI-based search in Exchange 2000 Server (837183)

SYMPTOMS

The Microsoft Exchange Information Store service (Store.exe) may stop unexpectedly when it compares property values during a MAPI-based search on a Microsoft Exchange 2000 Server computer.

If the correct symbols are installed on the server, the Drwtsn32.log file or the corresponding User.dmp file may contain the following call stack:

2db5f920 005d2935 store!SgnCmpBinary+0x20
2db5f948 005d2a2d store!EcComparePrv+0x347
2db5f970 0047d4c0 store!EcCompareProps+0xec
2db5f984 005d7224 store!TWIR::EcCompareProps+0x17
2db5f9e0 005d8b04 store!TWIR::EcRestrictProperty+0x2c0
2db5fa10 005d974d store!TWIR::EcRestrictHier+0x153
2db5fa38 005d99eb store!TWIR::EcRestrictEx+0x3d
2db5fa5c 0057c725 store!SFI::EcTestMessage+0x22
2db5fc8c 0057c89f store!QNODE::EcRestrict+0x16a
2db5fca8 0057f209 store!QSLOW::EcGetFirst+0x7b 
2db5fcec 0057f4dc store!QROOT::EcSearchFolder+0x2bc 
2db5fd0c 0057f7c2 store!FSearchFolder+0x41
2db5fd24 005dd13f store!QROOT::EcExecute+0x76 
2db5fe90 005deff7 store!EcSearchFoldersFaster+0xd0 
2db5fec4 005df4e9 store!EcProcessSearchEvent+0x6f 
2db5ff28 005df692 store!EcProcessSearchEvents+0x238 
2db5ff54 0060125e store!FSearch+0x3a 
2db5ff70 62a316ff store!TI::Invoke+0xa4 
2db5ffb8 77e4a990 mdbtask!MdbTaskPoolThread+0x1b4 
WARNING: Stack unwind information not available. Following frames may be wrong.
2db5ffec 00000000 kernel32!FlsSetValue+0x779
eax=00000070 ebx=00000408 ecx=04a25618 edx=00000070 esi=7f7f7f7f edi=04a25688
eip=005d25c2 esp=2db5f910 ebp=2db5f920 iopl=0 nv up ei ng nz na po cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010287
store!SgnCmpBinary+20:
005d25c2 8a06 mov al,[esi] ds:0023:7f7f7f7f=??
0:062> dv
pb1 = 4a25618
cb1 = 70
pb2 = 7f7f7f7f ""
cb2 = 0x4a599f0
sgn = 0 ( sgnEQ )

RESOLUTION

Hotfix information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, all the following services are automatically stopped and then restarted when you apply this hotfix:

Microsoft Exchange MTA Stacks
Microsoft Exchange Information Store
Microsoft Exchange System Attendant
Intersite Messaging
License Logging
World Wide Web Publishing Service
Simple Mail Transfer Protocol (SMTP)
Microsoft Exchange Routing Engine
Microsoft Exchange POP3
Network News Transfer Protocol (NNTP)
Microsoft Exchange IMAP4
IIS Admin Service
Microsoft Exchange Management
Windows Management Instrumentation
Microsoft Search

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Feb-2004  04:24  6.0.6566.0      3,919,872  Cdoex.dll        
   17-Feb-2004  00:08                     12,720  Ctrl_calendarview20.htc
   17-Feb-2004  00:08                     91,631  Ctrl_calendarview20.js
   17-Feb-2004  04:15  6.0.6566.0        856,064  Davex.dll        
   17-Feb-2004  04:15  6.0.6566.0         53,248  Davexpc.dll      
   17-Feb-2004  04:10  6.0.6566.0        131,072  Drviis.dll       
   17-Feb-2004  04:11  6.0.6566.0        577,536  Dsaccess.dll     
   17-Feb-2004  03:21  6.0.6566.0        184,320  Dscmsg.dll       
   17-Feb-2004  03:22  6.0.6566.0        962,560  Emsmdb32.dll     
   17-Feb-2004  04:14  6.0.6566.0      2,179,072  Ese.dll          
   17-Feb-2004  04:14  6.0.6566.0         40,960  Eseperf.dll      
   17-Feb-2004  00:13                      6,991  Eseperf.hxx
   17-Feb-2004  04:14                    391,634  Eseperf.ini
   17-Feb-2004  04:24  6.0.6566.0      3,579,904  Excdo.dll        
   17-Feb-2004  04:10  6.0.6566.0         94,208  Eximap4.dll      
   17-Feb-2004  04:11  6.0.6566.0        262,144  Exmime.dll       
   17-Feb-2004  02:56  6.0.6566.0        176,128  Exnntp.dll       
   17-Feb-2004  04:15  6.0.6566.0        143,360  Exodbesh.dll     
   17-Feb-2004  04:15  6.0.6566.0         57,344  Exodbpc.dll      
   17-Feb-2004  04:15  6.0.6566.0        200,704  Exodbprx.dll     
   17-Feb-2004  04:15  6.0.6566.0      2,179,072  Exoledb.dll      
   17-Feb-2004  04:08  6.0.6566.0         81,920  Exosal.dll       
   17-Feb-2004  04:10  6.0.6566.0         32,768  Expop3.dll       
   17-Feb-2004  04:11  6.0.6566.0         32,768  Exproto.dll      
   17-Feb-2004  04:15  6.0.6566.0        307,200  Exprox.dll       
   17-Feb-2004  03:23  6.0.6566.0        143,360  Exschema.exe     
   17-Feb-2004  04:15  6.0.6566.0        331,776  Exsmtp.dll       
   17-Feb-2004  03:25  6.0.6566.0        675,840  Exwform.dll      
   17-Feb-2004  02:58  6.0.6566.0        180,224  Exwin32.dll      
   17-Feb-2004  03:24  6.0.6566.0         40,960  Febecfg.dll      
   17-Feb-2004  04:10  6.0.6566.0         32,768  Iisif.dll        
   17-Feb-2004  04:11  6.0.6566.0        135,168  Iisproto.dll     
   17-Feb-2004  04:12  6.0.6566.0         61,440  Imap4be.dll      
   17-Feb-2004  03:28  6.0.6566.0        319,488  Imap4evt.dll     
   17-Feb-2004  03:26  6.0.6566.0        126,976  Imap4fe.dll      
   17-Feb-2004  04:10  6.0.6566.0        126,976  Imap4svc.dll     
   17-Feb-2004  04:11  6.0.6566.0         40,960  Jcb.dll          
   17-Feb-2004  02:57  6.0.6566.0         49,152  Mdbevent.dll     
   17-Feb-2004  03:17  6.0.6566.0      2,289,664  Mdbmsg.dll       
   17-Feb-2004  02:59  6.0.6566.0         32,768  Mdbrole.dll      
   17-Feb-2004  03:22  6.0.6566.0        909,312  Mdbsz.dll        
   17-Feb-2004  04:11  6.0.6566.0         24,576  Mdbtask.dll      
   17-Feb-2004  02:56  6.0.6566.0        151,552  Nntpex.dll       
   17-Feb-2004  04:07  6.0.6566.0         94,208  Peexch50.dll     
   17-Feb-2004  04:08  6.0.6566.0        413,696  Phatcat.dll      
   17-Feb-2004  04:10  6.0.6566.0         36,864  Pop3be.dll       
   17-Feb-2004  03:28  6.0.6566.0        303,104  Pop3evt.dll      
   17-Feb-2004  03:26  6.0.6566.0         24,576  Pop3fe.dll       
   17-Feb-2004  04:08  6.0.6566.0         73,728  Pop3svc.dll      
   17-Feb-2004  03:28  6.0.6566.0        163,840  Protomsg.dll     
   17-Feb-2004  04:11  6.0.6566.0        532,480  Reapi.dll        
   17-Feb-2004  04:10  6.0.6566.0      4,673,536  Store.exe        
   17-Feb-2004  03:24  6.0.6566.0      3,735,552  Wmtemplates.dll