SYMPTOMS
When you log off a computer that is running Microsoft
Windows Server 2003, Windows XP, Windows 2000, or Windows NT 4.0, you may
experience one or more of the following symptoms:
- A user profile does not unload.
- A roaming profile does not reconcile.
- You reach the registry size limit (RSL).
- You take a long time to log off, and you receive the
following message: Saving
settings..
- Backups may not start. There are no errors in the Application log from the Backup program. However, if you see event ID 1524, the Backup has not run.
Additionally, you may receive one or more of the following event
messages in the application event log, depending on your operating
system.
Windows XP and Windows Server 2003Event Type:
Error
Event Source: Userenv
Event Category: None
Event ID: 1517
Description:
Windows saved user ComputerName\UserName registry while
an application or service was still using the registry during log off. The
memory used by the user's registry has not been freed. The registry will be
unloaded when it is no longer in use. This is caused by services running as a
user account, try configuring the services to run in either the LocalService or
NetworkService account. Event Type: Error
Event Source: Userenv
Event
Category: None
Event ID: 1524 Description:
Windows cannot unload your
classes registry file - it is still in use by other applications or services.
The file will be unloaded when it is no longer in use. Event Type: Error
Event
Source: Userenv
Event Category: None
Event ID: 1500
Description:
Windows cannot log you on because your profile cannot be loaded. Check
that you are connected to the network, or that your network is functioning
correctly. If this problem persists, contact your network administrator.
Details:
------------------------------
Access is denied
Windows 2000Event Type:
Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Description:
Windows cannot unload your registry file. If you have a
roaming profile, your settings are not replicated. Contact your administrator.
Details:
------------------------------
Access is denied
Event Type:
Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Description:.
Windows cannot unload your registry class file. If you
have a roaming profile, your settings are not replicated. Contact your
administrator.
Details: -
-----------------------------
Access is
denied Event
Type: Error
Event Source: Userenv
Event Category: None
Event ID:
1000
Description:
Windows cannot log you on because the profile
cannot be loaded. Contact your network administrator.
Windows NT 4.0Event Type:
Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Description:
The operating system was unable to load your profile.
Please contact your Network Administrator.
Details:
------------------------------
Access is denied.
RESOLUTION
To resolve this issue, use the Microsoft User Profile Hive
Cleanup Service (UPHClean). UPHClean monitors the computer while Windows is
unloading user profiles and forces resources that are open to close. Therefore,
the computer can unload and reconcile user profiles.
To download and
install UPHClean, visit the following Microsoft Web site: