You receive access violation messages and the DNS service stops on a DNS server that is running Windows 2000 or Windows Server 2003 (837088)

SYMPTOMS

On a DNS Server that is running Microsoft Windows 2000 Server or Microsoft Windows Server 2003 and that is configured to load zone information from a file, you may receive frequent access violation messages. The DNS service may stop on the server. When this problem occurs, you must restart the DNS service.

A sample TXT record in the text-based zone file will look similar to the following:

@ TXT ( "Just some Text \303\204\303\204\303\204\303\204\303\204\303\204\303\204" )
victim TXT ( "please do not overwrite me \303\204\303\204\303\226\303\226\303\234\303\274\303\274\303\266\303\266\303\266\303\266\303\266 1234 564" )
tester.victim A 10.10.10.10

Additionally, one of the following errors may be logged in the application event log:

Windows Server 2003

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 14.11.2003
Time: 10:03:08
User: N/A
Computer: Server Name
Description: Faulting application dns.exe, version 5.2.3790.100, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x00003847.

For more information, see Help and Support Center at http://support.microsoft.com.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 6e 73 ure dns
0018: 2e 65 78 65 20 35 2e 32 .exe 5.2
0020: 2e 33 37 39 30 2e 31 30 .3790.10
0028: 30 20 69 6e 20 6e 74 64 0 in ntd
0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5
0038: 2e 32 2e 33 37 39 30 2e .2.3790.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 33 38 34 37 3847

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 14.11.2003
Time: 11:07:28
User: N/A
Computer: Server Name
Description: Reporting queued error: faulting application dns.exe, version 5.2.3790.100, faulting module ntdll.dll, version 5.2.3790.0, fault address 0x00003847.

For more information, see Help and Support Center at http://support.microsoft.com.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 6e 73 ure dns
0018: 2e 65 78 65 20 35 2e 32 .exe 5.2
0020: 2e 33 37 39 30 2e 31 30 .3790.10
0028: 30 20 69 6e 20 6e 74 64 0 in ntd
0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5
0038: 2e 32 2e 33 37 39 30 2e .2.3790.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 33 38 34 37 3847

Windows 2000 Server

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
User: N/A
Computer: Server Name
Description:The application, dns.exe, generated an application error The error occurred on 03/15/2004 @ 12:40:39.922 The exception generated was 80000003 at address 77FA144B (DbgBreakPoint)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 64 6e 73 2e 65 78 : dns.ex
0038: 65 20 28 70 69 64 3d 31 e (pid=1
0040: 34 38 38 29 0d 0a 20 20 488)..

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 Windows Server 2000


	   Date         Time   Version            Size    File name
	   --------------------------------------------------------------
	   25-Feb-2004  14:27  5.0.2195.6902     327,440  Dns.exe 


Windows Server 2003, 32-bit versions

	   Date         Time   Version            Size    File name
	   --------------------------------------------------------------
	   05-Mar-2004  12:26  5.2.3790.138      422,912  Dns.exe 

Windows Server 2003, 64-Bit Edition

	   Date         Time   Version            Size    File name
	   --------------------------------------------------------------
	   05-Mar-2004  12:09  5.2.3790.138    1,023,488  Dns.exe          IA-64
	   05-Mar-2004  12:26  5.2.3790.138      422,912  Wdns.exe         x86