"The document name or path is not valid" error message when you open a Word 2003 document (837016)


The information in this article applies to:

  • Microsoft Office Word 2003
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use Microsoft Office Word 2003 to try to open a document, you may receive the following error message:
The document name or path is not valid. Try these suggestions.

- Check the file permissions for the document or drive.
- Use the File Open dialog box to locate the document.
C:\...\path\filename

CAUSE

This problem may occur if one or more smart tags in the document are damaged.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Microsoft Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office 2003 Service Pack 1.

To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Install and activate this hotfix when you cannot use Word 2003 to open and to repair your damaged Word 2003 document, such as when your Word 2003 document is contained in a document management system.

For additional information about how to force Word to try to recover a file, click the following article number to view the article in the Microsoft Knowledge Base:

826864 How to troubleshoot damaged Word 2003 documents

Important note If you install and activate this hotfix to repair your damaged Word 2003 document, changes may be made to your document such as the removal of damaged text or data.

Hotfix information

How to obtain the hotfix

This issue is fixed in the Office 2003 Hotfix Package that is dated May 14, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

839657 Description of the Office 2003 hotfix package: May 14, 2004


After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the RepairSmartTags registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first corrected in Office 2003 Service Pack 1.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Quit your Office 2003 programs.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type RepairSmartTags, and then press ENTER.
  7. Right-click RepairSmartTags, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.

REFERENCES

For more information about smart tags, click Microsoft Office 'program' Help on the Help menu, type smart tags in the Search for box in the Assistance pane, and then click Start searching to view the topic.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbOffice2003preSP1fix kbfix kbbug kbQFE KB837016 kbAudITPRO kbAudEndUser
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