You receive the 0x80070485 initialization error message while the Windows Update Web site is loading (836923)


The information in this article applies to:

  • Microsoft Windows Update, when used with:
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98

SYMPTOMS

When you use a computer that is running Microsoft Windows 98, Windows 98 Second Edition or Windows Millennium Edition to access the Windows Update Web site, you may receive a 0x80070485 initialization error message while the page loads.

CAUSE

This problem occurs because the Cabinet.dll file may be damaged or missing.

RESOLUTION

To resolve this problem you must reinstall the Windows Installer. To do so, follow the steps for your operating system.

Windows Millennium Edition

  1. Insert your Windows Millennium Edition startup disk in your floppy disk drive, and then restart your computer.

    For additional information about how to make a Windows Millennium Edition startup disk, click the following article number to view the article in the Microsoft Knowledge Base:

    267287 How to create a startup disk in Windows Me

  2. At the Windows Millennium Edition Startup menu, select Minimal Boot.
  3. At the command prompt, type the following commands. Press ENTER after each command:

    c: cd \Windows\System
    del msi.dll
    exit

  4. Remove the Millennium Edition startup disk from your floppy disk drive, and then restart your computer.

Windows 98 and Windows 98 Second Edition

  1. Download the Instmsiw.exe file. To do so, visit the following Microsoft Web site:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=cebbacd8-c094-4255-b702-de3bb768148f&DisplayLang=en

    Make a note of the folder where you download this file.
  2. Click Start, and then click Shut Down.
  3. Click Restart in MS-DOS mode, and then click OK.
  4. At the command prompt, type the following command, and then press ENTER:

    cd windows\system

  5. Rename the following files by using the .old extension:
    • Msi.dll
    • Msiexec.exe
    • Msihnd.dll
    To rename the files, type the following syntax, and then press ENTER:

    ren file_name.file_extension file_name.old

  6. To start Windows, type the following command at a command prompt, and then press ENTER:

    win

  7. Click Start, and then click Run.
  8. Type msconfig in the Open box, and then click OK.
  9. In the System Configuration Utility dialog box, on the General tab, click Selective Startup, and then clear the following check boxes:
    • Process Config.sys file
    • Process Autoexec.bat file
    • Process Winstart.bat file
    • Process System.ini file
    • Process Win.ini file
    • Load startup group items
    Note One or more of these check boxes may not be available, depending on the files that are on your computer.
  10. Click OK, and then click Yes when you are prompted to restart your computer.
  11. Locate the folder where you downloaded the Instmsiw.exe.
  12. Double-click Instmsiw.exe, and then follow the instructions that appear on the screen.
Modification Type:MinorLast Reviewed:4/12/2005
Keywords:kbwindowsupdate kbprb KB836923 kbAudEndUser kbAudITPRO
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