Event ID 257 is logged when you use the Volume Shadow Copy service and McAfee VirusScan to back up data in Windows Server 2003 (836788)

SYMPTOMS

When you use McAfee VirusScan and the Volume Shadow Copy service to back up data on a Microsoft Windows Server 2003 computer, the computer may stop responding (hang). The following event may appear in the application event log during the backup process.

Event Type: Warning
Event Source: PlugPlayManager
Event Category: None
Event ID: 257
Date: 1/12/2004
Time: 10:57:29 PM
User: N/A
Computer: Computer Name
Description: Timed out sending notification of target device change to window of "VDS Notification Thread Hidden Window {417F6FAB-6A56-49C6-B9A9-6A795A0C73C1}"

CAUSE

This issue may occur if you do not update McAfee VirusScan to the latest version. This issue is resolved in McAfee VirusScan version 7.1.0 and later versions.

RESOLUTION

To resolve this issue, update McAfee VirusScan. To update your version of McAfee VirusScan, visit the following McAfee Web site:

http://download.mcafee.com/us/upgradeCenter/default.asp

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.