Your application receives the STATUS_IO_DEVICE_ERROR error flag when an IOCTL call is made (836618)

SYMPTOMS

When you use the IOCTL_ATA_PASS_THROUGH I/O control (IOCTL) handler to process an I/O function call by using the METHOD_BUFFERED method, you may experience the following symptoms:

You may receive the following error message flag:
STATUS_IO_DEVICE_ERROR
Additionally, the error flag does not report that the task registers are intact.
Your application cannot send a DMA protocol command or a DMA QUEUED protocol command.
If your application calls ATAPI by using a FlushScatterGatherList for a NON_DMA command, the data buffer is overwritten with zeros.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Jan-2004  13:15  5.1.2600.1331      89,344  Atapi.sys

Windows XP 64-Bit Edition

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Feb-2004  18:21  5.1.2600.1345     316,800  Atapi.sys