RESOLUTION
To prevent this problem, apply the following hotfix. Even after you apply the hotfix, the registry hive may not load because it is corrupted. To fully resolve the problem, you may have to delete the corrupted registry hive.
Important Make sure that you back up your system before you remove a registry hive.
Hotfix information
Microsoft Windows Server 2003
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name
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21-Jul-2004 16:17 5.2.3790.196 2,407,424 Ntkrnlmp.exe
21-Jul-2004 15:50 5.2.3790.196 2,064,896 Ntkrnlpa.exe
21-Jul-2004 15:50 5.2.3790.196 2,108,928 Ntkrpamp.exe
21-Jul-2004 16:05 5.2.3790.196 2,207,744 Ntoskrnl.exe
Microsoft Windows XP
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesWindows XP Service Pack 1 (SP1) is required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP2
Date Time Version Size File name
--------------------------------------------------------------
10-Sep-2004 17:25 5.1.2600.2514 2,134,528 Ntkrnlmp.exe
10-Sep-2004 17:07 5.1.2600.2514 2,056,704 Ntkrnlpa.exe
10-Sep-2004 17:07 5.1.2600.2514 2,015,232 Ntkrpamp.exe
10-Sep-2004 17:19 5.1.2600.2514 2,178,944 Ntoskrnl.exe
Windows XP SP1
Date Time Version Size File name
--------------------------------------------------------------
19-Jul-2004 05:02 5.1.2600.1578 1,899,008 Ntkrnlmp.exe
19-Jul-2004 05:02 5.1.2600.1578 1,954,944 Ntkrnlpa.exe
19-Jul-2004 05:02 5.1.2600.1578 1,926,656 Ntkrpamp.exe
20-Jul-2004 01:40 5.1.2600.1578 2,051,712 Ntoskrnl.exe