You receive an error message in the DCA when you select a database (836259)


The information in this article applies to:

  • Microsoft Content Management Server 2002 SP1

SYMPTOMS

When you select a database in the Database Configuration Application (DCA), you may receive one of the following error messages:

Error message 1
Failed to get connection string from ODBC. Extended error: [What='Error in getting the ODBC connection'][LCID='1033'] [SourceFile='establishodbcconnection.cpp'][SourceFileLine='143'][DebugInfo=''][RecommendedAction=''] [ExtraInfo=''][UniqueErrorId='1'][Severity='5'][Source='NRDBHelper.dll'][CategoryId='0'] -2147352567 NRDBHelper.dll
Error message 2
Failed to get connection string from ODBC. An attempt was made to reference a token that does not exist. (1008) -2147467262 (ISOK File impersonateuser.cpp, Line 46)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -------------------------------------------------------------
   13-Feb-2004  13:24  5.0.2519.0         84,480  NRDBHelper.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbContentMgtServ2002SP2Fix kbContentMgtServ2002preSP2Fix KB836259
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