Cannot connect to financial institution to set up online services in Money (836201)
The information in this article applies to:
- Microsoft Money 2004 Deluxe
- Microsoft Money 2004 Premium
- Microsoft Money 2004 Small Business
- Microsoft Money 2004 Standard
- Microsoft Money 2003 Deluxe
- Microsoft Money 2003 Deluxe and Business
- Microsoft Money 2003 Standard
- Microsoft Money 2002
SYMPTOMSWhen you connect to your financial institution to set up
online services in Microsoft Money 2004, Microsoft Money 2003, and Microsoft
Money 2002, you may receive the following error message: Please verify that your user information and password are correct
and then try your call again. CAUSEThis problem may occur if one of the following conditions is
true:
- You use the wrong identity or password information when you
try to connect to your financial institution.
- Your financial institution has locked your account or reset
your password.
RESOLUTIONTo resolve this problem, use the following methods in the
order that they appear.Method 1: Verify your identity and passwordContact your financial institution to verify the identity and the
password that you will use to connect to their Web site.Method 2: Verify that your account is ready for useContact your financial institution to verify that your account is
not locked and is ready for use.
| Modification Type: | Major | Last Reviewed: | 11/11/2004 |
|---|
| Keywords: | kberrmsg kbprb KB836201 kbAudEndUser |
|---|
|