The clip does not play when you try to play a video clip in Encarta (836168)


The information in this article applies to:

  • Microsoft Encarta 2007
  • Microsoft Encarta 2006
  • Microsoft Encarta Encyclopedia Deluxe 2005
  • Microsoft Encarta Encyclopedia Deluxe 2004
  • Microsoft Encarta Encyclopedia Deluxe 2003
  • Microsoft Encarta Encyclopedia Deluxe 2002 1.0
  • Microsoft Encarta Encyclopedia Standard 2005
  • Microsoft Encarta Encyclopedia Standard 2004
  • Microsoft Encarta Encyclopedia Standard 2003
  • Microsoft Encarta Encyclopedia Standard 2002
  • Microsoft Encarta Encyclopedia Standard 2006
  • Microsoft Encarta Premium 2007
  • Microsoft Encarta Premium 2006
  • Microsoft Encarta Reference Library 2003 1.0
  • Microsoft Encarta Reference Library 2002 1.0
  • Microsoft Encarta Reference Library 2005 CD-ROM
  • Microsoft Encarta Reference Library 2004 CD-ROM
  • Microsoft Encarta Reference Library 2005 DVD-ROM
  • Microsoft Encarta Reference Library 2004 DVD-ROM
  • Microsoft Encarta Reference Library 2003 - DVD Edition
  • Microsoft Encarta Reference Library 2002 - DVD Edition
  • Microsoft Student with Encarta Premium 2007
  • Microsoft Student 2006

SYMPTOMS

When you try to play a video clip in any one of the Microsoft Encarta programs listed in the "Applies To" section, the clip does not play. The first frame of video appears, but then goes black. The sound for the video continues to play.

CAUSE

This issue may occur with an incompatible, a beta, or a corrupted installation of Microsoft Windows Media Player.

RESOLUTION

To resolve this issue, use the following methods in the order that they appear.

Method 1: Remove Encarta and Windows Media Player

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. Select your Encarta program in the list, and then click Remove.
  4. Follow the prompts to remove the program.
  5. When Encarta has been removed, select Windows Media Player, and then click Remove.
  6. Follow the prompts to remove the program.
  7. Restart the computer.
For more information about how to remove Microsoft Windows Media Player 9 Beta, click the following article number to view the article in the Microsoft Knowledge Base:

811254 How to remove Windows Media Player 9 Beta

Method 2: Install the latest version of Windows Media Player

To obtain the latest version of Windows Media Player, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmedia

Method 3: Install Encarta

To install Encarta, follow the instructions that are included with your version of Encarta.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

190990 How to determine the version of Windows Media Player

811166 Windows Media Player does not play Windows Media Video 9 content correctly

Modification Type:MinorLast Reviewed:6/29/2006
Keywords:kbExpertiseBeginner kbprb KB836168 kbAudEndUser
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