SYMPTOMS
The Information Store service may not start on your Microsoft Exchange Serve 2003 computer. Additionally, events that are similar to the following may be logged to the application event log:
Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine
Event ID: 1180
Date: 1/21/2004
Time: 4:36:06 PM
User: N/A
Computer: EXCH2B
Description:
Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Date: 1/21/2004
Time: 4:36:06 PM
User: N/A
Computer: EXCH2B
Description:
Unable to initialize the Microsoft Exchange Information Store service. Error.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the following components after you install this hotfix:
- Microsoft Exchange Information Store service
- World Wide Web Publishing Service
- Simple Mail Transfer Protocol (SMTP)
- Microsoft Exchange routing engine
- Network News Transport Protocol (NNTP)
- Microsoft Internet Information Services (IIS) Admin Service
Hotfix replacement information
This hotfix does not replace any other software updates.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
17-Feb-2004 18:05 6.5.6980.70 372,736 Exsmtp.dll
17-Feb-2004 16:26 6.5.6980.70 49,152 Mdbevent.dll
17-Feb-2004 17:05 6.5.6980.70 3,190,272 Mdbmsg.dll
17-Feb-2004 16:29 6.5.6980.70 24,064 Mdbrole.dll
17-Feb-2004 17:54 6.5.6980.70 13,312 Mdbtask.dll
17-Feb-2004 17:51 6.5.6980.70 5,045,248 Store.exe